Pre-authorisation policy

The majority of our products are custom made to order. All Ammique beds typically have an 8–12 week lead-time so naturally we don’t want to take your money until we are ready to deliver. However, in order to secure your order (avoiding the need for a commissioning deposit) we have a safe and easy solution.

 

What is a pre-authorisation?

A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon checking out. The pre-authorisation is not a charge and no funds will be debited from your account.

 

How much is a pre-authorisation?

The amount that we pre-authorise will depend on the value of the goods ordered at checkout. Additional charges such as delivery and installation, if applicable will also be pre-authorised when a delivery date is confirmed by us.

 

When is the card pre-authorised?

All credit or debit cards provided upon ordering are pre-authorised when your order is confirmed at check out.

 

Why is the credit card pre-authorised?

When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.

 

Who is responsible for the pre-authorisation procedure?

Barclaycard are responsible for the maintenance and management of the pre-authorisation process. Should you have any queries regarding your pre-authorisation or any part of the process, they can be contacted on www.barclaycard.co.uk

 

When does the pre-authorisation get released from the credit card?

This varies dependent on your individual credit/debit card. Upon check out the value of the order will be charged and any extra charges such as delivery and installation, if applicable, will be added and charged to your card when we have confirmed a delivery date with you. 

A total order charge will appear on your credit card statement within 3 working days. However if you choose to pay the balance with another credit card, we will cancel the pre-authorisation and this can take up to  15 days to clear in your account.

Ammique is NOT charging your credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by Ammique, the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of 10 to 15 working days. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank.